Run & Service Transition Lead
HybridHerstal, Wallonia, Belgium
Job Summary
Define the Target Operating Model and integrate Run requirements during the Build phase to ensure solutions are immediately supportable. Lead operational readiness across infrastructure, cybersecurity, and platforms, structuring processes for incident, change, and problem management while validating CMDB and monitoring readiness. Coordinate the Build-to-Run transition, organizing war rooms during Go-Live and Hypercare to manage critical incidents and drive operational acceptance. Deliver comprehensive documentation, including runbooks, escalation matrices, and SLAs, ensuring formal validation of support teams and vendor readiness before service transfer.
Required Qualifications
- Expérience significative en IT Service Management / IT Operations
- Expérience significative en Service Transition
- Expérience significative en Gestion de services IT critiques
- Expérience significative en Programmes de transformation ou grands projets infrastructure
- Expérience significative en Construction de Target Operating Models
- Expérience significative en Pilotage de fournisseurs
- Expérience significative en Incident / Problem / Change Management
- Expérience significative en Préparation de Go-Live et Hypercare
- Bonne maîtrise des principes ITIL
- Bonne compréhension des infrastructures IT : réseau, serveurs, virtualisation, stockage, backup, IAM, monitoring, cybersécurité
- Forte capacité de coordination transverse
- Capacité à challenger les équipes Build sur la Run Readiness
- Capacité à structurer des sujets complexes de manière pragmatique
- Très bonnes capacités de communication et d'escalade
Desired Qualifications
- Une expérience dans un environnement industriel / OT
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