RUCKUS Director, Systems Engineering CALA
Remote
Job Summary
Lead a geographically distributed team of Systems Engineers across the Caribbean and Latin America, driving technical sales success through partner enablement and customer engagement. Partner with regional sales leadership to achieve revenue targets, while guiding pre-sales activities including solution design, demos, and RFx responses. Act as a technical escalation point for complex, multi-country deployments and build executive-level relationships with partners and distributors. Review regional go-to-market strategies and collaborate with product management to provide market feedback and influence the roadmap. This hands-on leadership role requires 50%+ travel across multiple countries and fluency in English and Spanish.
Required Qualifications
- Bachelor's degree in engineering, Computer Science, IT, or related field (or equivalent experience)
- 10+ years of pre-sales or systems engineering experience in at least one area of networking (Wi-Fi, switching, routing)
- 5+ years of experience leading or managing technical teams
- Strong experience working with channel partners and distributors in emerging or multi-country markets
- Hands-on experience with enterprise networking solutions, including wireless and switching
- Proven ability to operate across complex and matrixed organizations
- Fluency in English and Spanish required (Portuguese is a strong plus)
- Proficient understanding of pre-sales engineering including new customer acquisition strategies, technical influencing, objecting handling, how to develop technical and business skillsets of your team, program and case management, hardware and software networking solutions in IT infrastructures, channel partner engagements for growth, and critical account management
- Strong understanding and experience with mid-to-large enterprise business models and technical requirements for verticals that include MDU, K-12, SLED, higher education, hospitality, manufacturing, warehouse, logistics, large public venues and others
- Advanced understanding of customer business drivers and how to map these to customer requirements and network environments, migrations, and network refresh decision making strategies including identification of improvement areas in network design
- Multi-tasker with strong ability to manage under pressure to address deadlines, program management development of deliverables, and logistical champion when supporting multiple projects and events
- Working knowledge or understanding of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), best practices design and assessment, wireless troubleshooting, RF tools used for pre and post site surveys, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, VM in...
- General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; network segmentation, personal identity networking, security (SASE); SD-WAN; wireless controller architectures; indoor and outdoor wireless deployments; general routing and switching
- Strong program management experience, technical relationship building, verbal and written communications skills, presenting and thought leadership, and commanding a room of executive level decision makers
- 50%+ travel required across multiple countries
Desired Qualifications
- Portuguese is a strong plus
- Strong leadership qualities through inspiration, positive reinforcement and recognition, personnel growth, support and manage complex situations, relationships, behaviors and remove roadblock items for your SE team
- Highly effective technical, business and industry related presentation skills
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