RQ11367 - UX Designer - Senior (Service Designer)
$173,514–$208,208 year
On-siteToronto, Ontario, Canada
Job Summary
Lead end-to-end service design initiatives to improve digital credential product delivery, adoption, and scaling across ministries and jurisdictions. Plan, facilitate, and synthesize value stream mapping and service blueprinting sessions to identify systemic gaps and modernization opportunities. Use qualitative and quantitative data to validate pain points, inform prioritization, and shape recommendations for secure, interoperable digital interactions. Facilitate cross-functional workshops with stakeholders and users to build alignment on competing priorities. Champion user-centred service design within Agile environments to visualize future-state services that strengthen trust and adoption across Ontario and Canada. Mentor teams to strengthen internal service design maturity and enable broader ecosystem participation.
Required Qualifications
- Must have experience with omni channels - experience working with both internal/external stakeholders.
- 7+ years of experience in service design focusing on development and review of experience design projects (including user research, UX design and service design initiatives) end-to-end and develop innovative approaches and alternative solutions to deliver high quality, efficient services and products that meet end user and business expectations and needs.
- Proven ability to apply enterprise thinking by assessing how policy, operations, governance, technology, data, and funding models interact across organizations, and designing solutions that can scale beyond a single program or team.
Desired Qualifications
- OPS or Public Sector exp.
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