RQ09582 - Business Analyst - Senior
On-siteToronto, Ontario, Canada
Toronto, Ontario, CanadaOn-siteContractSenior LevelSmall
ContractSenior LevelSmall
Job Summary
Conduct comprehensive business analysis for the License and Permit System (Salesforce Public Sector Foundation), leading requirements gathering through JAD sessions, interviews, and mockups. Manage user stories in Azure DevOps, including updating backlogs, defining acceptance criteria, and collaborating with QA to build test cases. Develop strategies, business cases, and cost-benefit analyses while applying re-engineering concepts to drive cost-effective service delivery. Document business requirements using data modeling, process flow diagrams, and use case modeling aligned with OPS Unified Project Management and Agile methodologies. Monitor progress, resolve issues, and report regularly to stakeholders.
Required Qualifications
- 8+ years experience in business analysis
- Demonstrated experience supporting development and implementation of large systems utilizing Salesforce Public Sector Solutions
- Demonstrated experience leading and conducting business analysis
- Demonstrated experience facilitating JAD sessions to gather and assess business needs
- Demonstrated experience analyzing business requirements and creating Business Requirements Document, other Business requirements artefacts
- Working knowledge of system concepts and development methodologies to support business applications
- Demonstrated experience in project co-ordination and project management activities
- Demonstrated experience developing epics, features and user stories for implementation in Salesforce ideally Public Sector Solutions
- Demonstrated experience using DevOps to capture requirements as Epics, Features and User Stories
- Demonstrated experience using Microsoft tools including Office, Visio and Project
- Demonstrated experience facilitating JAD sessions and using Miro Boards or other Whiteboard tools
- Demonstrated experience in data analysis and migration, including mapping between source and target systems, analysis of data fields required to migrate data, exchange data or to provide a data feed between internal systems and third-party applications
- Demonstrated experience in producing quality analysis of data sets and outputs such as detailed data maps, data dictionary, business rules, process maps, mapping rules, functional specifications, interface specifications, conceptual/logical data models, use cases, test cases etc.
- Hands on experience in various project and product delivery methodologies such as: Agile/Scrum, Waterfall, Iterative Agile
- Demonstrated experience supporting the delivery of project utilizing an iterative product delivery approach
- Experience developing and managing product backlogs
- Through understanding of SDLC
- Excellent analytical, problem solving and decision-making skills
- Excellent communication, both written and verbal
- Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with mitigations
- Demonstrated experience in negotiating with business stakeholders on functional design issues and detailed solution design sessions, negotiating on issues for production
- Previous experience working in Government or Public Sector organizations
- Experience with Salesforce, DevOps, Microsoft tools including Visio and Project and Miro boards
- Experience and knowledge of the Ontario Digital Service Standard, Ontario Service Design Playbook and the Digital First Assessment product delivery approach (Pre-Discovery, Discovery, Alpha, Beta, Live)
- Knowledge and understanding of digital product development, implementation and management
- Experience in Agile, SCRUM. Lean and DevOps methodologies
- Experience in the development of epics, features, and user stories
- Experience in the development and management of product backlogs
- Experience conducting JAD session
Desired Qualifications
- Salesforce Certified Business Analyst
- Experience tight timelines gathering end user requirements and documenting in DevOPS user stories with acceptance criterion and logic details
- Ability to translate business and data requirements into specifications sufficient for developers to develop those user stories
- Experience developing performance measures for business analysis evaluation and subsequent follow-up
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
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