RQ09120 - Solutions Designer - CRM - Senior
On-siteToronto, Ontario, Canada
Toronto, Ontario, CanadaOn-siteContractSenior LevelSmall
ContractSenior LevelSmall
Job Summary
Design hosting technology solutions for client CRM applications by translating service specifications, standards, and cost models into technical deliverables. Assess system performance and capacity to recommend improvements, then develop detailed process flows, wireframes, and high-fidelity mockups using tools like Figma or Adobe XD. Create business design documents, functional requirements, and use cases while conducting user research, usability testing, and quality assurance planning. Bridge client business needs with technical teams to ensure solutions meet WCAG/AODA accessibility standards and industry best practices.
Required Qualifications
- At least 7+ years of experience designing solutions with Oracle Siebel CRM
- At least 7+ years of experience designing solutions with Adobe AEM technologies
- Experience with developing business design document, functional & non- functional requirements
- 7+ years of experience in Siebel Solution implementation
- 7+ years of experience in Adobe AEM Solution implementation
- Demonstrated experience with change management methodologies
Desired Qualifications
- Experience with developing high level application flows to support the business requirements
- Experience in developing functional design document
- Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions
- Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
- Experience conducting user research and usability testing
- Experience developing user personas and user journey maps
- Experience analyzing user feedback and designing solutions to address user issues and pain points
- Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD
- Experience researching and applying industry best practices
- Demonstrated experience in developing use cases (business/system), identifying and documenting business rules
- Demonstrated experience with the creation and analytical process of business requirement documents
- Demonstrated experience in identifying risk and providing solutions
- Demonstrated experience with creating quality assurance plan and writing test cases
- Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)
- Demonstrated experience in creating and updating business architecture artefacts
- Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
- Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype
- Strong communication skills; both written and verbal
- Ability to develop and present new ideas and conceptualize new approaches and solutions
- Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
- Demonstrated ability to work with functional and technical teams
- Demonstrated ability to participate in a large team and work closely with other individual team members
- Proven analytical skills and systematic problem solving
- Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change
- Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team
- Experience with Public Sector Transfer Payment (Grant) Model would be an asset
- Experience with ensuring that corporate QA standards are followed and maintained would be an asset
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