RQ09109 - Solutions Designer - CRM - Senior
On-siteToronto, Ontario, Canada
Job Summary
Design hosting technology solutions based on client service specifications, standards, policies, and cost models to meet CRM application business requirements. Develop business design documents, functional and non-functional requirements, and high-level application flows supporting business needs. Create detailed process flows, wireframes, and high-fidelity mockups using Figma or Adobe XD to map steps within processes to software views. Conduct user research, usability testing, and analysis of user feedback to design solutions addressing pain points. Prepare technical specifications for installation, testing, and performance of integrated systems, while assessing capacity and recommending improvements. Bridge client business requirements to technical teams through strong communication and negotiation skills.
Required Qualifications
- At least 7+ years of experience designing solutions with Oracle Siebel CRM
- At least 7+ years of experience designing solutions with Adobe AEM technologies
- Experience with developing business design document, functional & non- functional requirements
- Experience with developing high level application flows to support the business requirements
- Experience in developing functional design document
Desired Qualifications
- Experience with Public Sector Transfer Payment (Grant) Model would be an asset
- Experience with ensuring that corporate QA standards are followed and maintained would be an asset
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