Routing Supervisor
$70,304–$80,400 year
HybridCulver City, California, United States
Job Summary
Manage the day-to-day operations of the routing team, including staffing, training, coaching, and delegating tasks to ensure operational success. Evaluate employee performance by providing consistent, timely, and actionable feedback while driving organizational change. Ensure strict adherence to established customer procedures and routing guidelines across all daily operations. Proactively resolve customer-related issues regarding orders, routing, and delivery, escalating complex problems to the Routing Manager when necessary. Foster strong business relationships with carriers, facilities, and external vendors through a collaborative partnership approach. Provide robust analytical support by creating, monitoring, and sharing accurate visibility reports and chargeback compliance data. Collaborate cross-functionally with multiple departments to gather, share, and align on critical operational information. Perform other strategic initiatives and duties as requested. Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year.
Required Qualifications
- 4+ years of transportation and warehouse experience
- 2+ years of supervisory or team lead experience
- Strong proficiency in Microsoft Office, customer vendor portals, and standard transportation or dispatch tools
- Exceptional analytical and problem-solving skills with a proven ability to thrive in a high-pressure, time-sensitive environment
- Highly organized, detail-oriented, and dependable mindset with exceptional time-management capabilities to successfully meet strict deadlines
- Outstanding written and verbal communication skills to effectively collaborate with internal teams, carriers, and customers
- Demonstrated ability to adapt to shifting priorities while maintaining a highly professional attitude
Desired Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field
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