Routing Coordinator

Build, optimize, and maintain daily service routes across assigned markets using route optimization software and operational management platforms. Design efficient, executable routes that support on-time service standards, customer commitments, and operational goals. Make real-time routing adjustments based on customer requests, operational changes, driver feedback, or service interruptions. Ensure route data accuracy including stop details, service frequencies, travel times, vehicle profiles, customer sites, and time windows. Utilize CRM systems to verify customer information, maintain routing records, and respond to routing-related requests or changes. Monitor route quality, identify inefficiencies or data gaps, and proactively recommend operational improvements. Support system updates, troubleshooting, testing, configuration adjustments, and data validation efforts across routing and operational platforms. Provide day-to-day support and training to local operations teams on routing processes, platform usage, and optimization best practices. Collaborate cross-functionally with Operations, Customer Service, Fleet, and other teams to ensure routing alignment and service execution.