Router
$54,080–$58,240 year
On-siteBensalem, Pennsylvania, United States
Job Summary
Plan, sequence, and optimize daily delivery routes based on customer windows, order volume, and equipment capacity. Create truck routes within the warehouse management system for the night shift, balancing driver workloads while considering legal drive time and route complexity. Coordinate with warehouse and operations teams on order priorities and loading sequences, then review routing data for accuracy regarding addresses and special requirements. Adjust routes in response to service issues, late orders, or disruptions, and communicate assignments and changes to drivers, dispatchers, and personnel. Monitor route execution and maintain accurate records on miles, stops, and delivery performance. This office-based role supports safe, efficient, on-time customer deliveries within the warehouse distribution environment.
Required Qualifications
- High school diploma or equivalent
- Must be able to handle high-pressure situations calmly and effectively
- Must be able to perform each essential duty satisfactorily
Desired Qualifications
- Associate degree in logistics, transportation, or a related field
- Minimum 2 years of experience in routing, dispatch, transportation, delivery operations, or a related distribution role
- Proficiency in routing or dispatch software, mapping tools, and Microsoft Office applications
- Knowledge of DOT hours-of-service rules
- Customer Service Skills: Professional and responsive when supporting drivers, customers, warehouse teams, and internal departments
- Organization and Time Management: Ability to prioritize routing tasks and meet daily dispatch deadlines
- Attention to Detail: Ensures route sequences, delivery windows, order priorities, and driver assignments are accurate
- Communication Skills: Clearly communicate route instructions, changes, delays, and service concerns
- Problem-Solving: Adjusts routes quickly when service, staffing, equipment, traffic, or order issues arise
- Technical Aptitude: Ability to learn and effectively use routing, dispatch, mapping, and order-management systems
- Operational Efficiency: Balances customer service, legal drive time, driver workload, equipment capacity, and total route miles
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