Route & Service Coordinator
On-siteWest Palm Beach, Florida, United States
EXPIREDWest Palm Beach, Florida, United StatesOn-siteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Manage customer interactions by handling inbound and outbound calls, greeting walk-ins, and resolving inquiries or complaints efficiently. Create and manage service tickets, assign tasks to field technicians, and optimize routes to minimize travel time while tracking service completion. Set up accurate customer records, process cancellations, and coordinate equipment collection or replacement. Monitor call volumes, assist with special projects, and propose process improvements to enhance operational workflows and customer satisfaction.
Required Qualifications
- High school diploma or equivalent
- Proficiency in IFS, Salesforce, or similar systems
- Strong Microsoft Office Suite skills
- Excellent verbal and written communication
- Strong organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Proven problem-solving abilities
- Attention to detail and accuracy
Desired Qualifications
- Associate's or Bachelor's degree in Business Administration, Operations Management, or a related field
- Previous experience in customer service, route coordination, or operations
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.