Route Coordinator / Customer Service
On-site · Brooklyn, Ohio, United States
Job Summary
Coordinate and schedule daily routes to ensure efficient and timely service; communicate with drivers/field staff regarding route changes, service issues, and schedules; serve as a primary point of contact for customers via phone, email, or dispatch systems; resolve customer inquiries, complaints, and service requests professionally and promptly; enter, update, and maintain accurate customer and route information in company systems; monitor route performance and report delays or issues to management; assist with billing questions, service confirmations, and account updates as needed; collaborate with operations and management to improve efficiency and customer satisfaction.
Required Qualifications
- High school diploma or equivalent (associate degree preferred)
- Previous experience in customer service, dispatch, routing, or logistics preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficiency with computers, scheduling software, and Microsoft Office
- Ability to remain calm and professional in high-pressure situations
- Skills & Competencies: Customer-focused mindset
- Problem-solving and decision-making skills
- Time management and attention to detail
- Team-oriented with the ability to work independently
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.