Rostering Coordinator
On-siteAdelaide, South Australia, Australia
Job Summary
Own the rostering process from start to finish, managing forward rosters, same-day changes, leave coverage, and worker availability while proactively identifying and resolving gaps before they escalate. Ensure clients receive consistent, reliable support by communicating directly with families and Support Coordinators regarding changes, updates, and service delivery. Build strong worker-client matches by monitoring workforce utilization, availability, and unallocated shifts to identify opportunities to strengthen the team. Maintain accurate rostering information that impacts service delivery, payroll, and compliance, while following up on outstanding worker requirements and service bookings. Regularly review client hours and service utilization to explore opportunities for increasing support hours aligned with client goals and funding.
Required Qualifications
- proactive
- highly organised
- person-centred
- leads with participants' best interests at heart
- genuine can-do attitude to problem-solving
- keeps person-centred thinking at the core of every decision
- understands SCHADS Award requirements
- understands overtime
- understands penalty risks
- understands sustainable rostering practices
- understands client preferences
- understands support needs
- understands worker matches
- understands skills
- understands compatibility
- understands continuity of support
- understands identified risks
- communicates directly with clients
- communicates directly with families
- communicates directly with Support Coordinators
- communicates clearly
- communicates respectfully
- communicates in a timely manner
- keeps participant's wellbeing front of mind
- keeps participant's best interests front of mind
- builds a strong understanding of support workers
- understands support workers' availability
- understands support workers' preferred hours
- understands support workers' strengths
- understands support workers' skills
- understands which clients support workers work well with
- actively looks for opportunities to provide workers with hours they are seeking
- strengthens worker-client matches
- supports workers to grow their client base
- proactively monitors workforce utilisation
- proactively monitors worker availability
- proactively monitors unallocated shifts
- identifies gaps
- identifies opportunities
- follows up outstanding worker compliance requirements
- assists with service agreements
- assists with service bookings
- monitors client funding
- monitors available support hours
- proactively communicates with clients
- proactively communicates with Support Coordinators
- maintains accurate and up-to-date rostering information
- recognises that roster data directly impacts service delivery
- recognises that roster data directly impacts payroll
- recognises that roster data directly impacts billing
- recognises that roster data directly impacts compliance
- identifies and responds to missed or late shifts
- identifies and responds to recurring cancellations
- identifies and responds to service gaps
- follows through on issues
- appropriately escalates issues where required
- works closely with Support Worker Team Leader
- identifies patterns
- identifies gaps
- identifies opportunities
- strengthens support worker team
- grows support worker team
- thinks ahead
- regularly reviews client hours
- regularly reviews service utilisation
- identifies where clients may have unmet support needs
- identifies capacity for additional supports
- works with the wider team to explore opportunities to increase support hours
- explores opportunities to increase support hours in a way that is appropriate
- explores opportunities to increase support hours in a way that is ethical
- explores opportunities to increase support hours in a way that is aligned with the client's goals
- explores opportunities to increase support hours in a way that is aligned with funding
- takes genuine ownership
- notices the gap
- follows it through
- communicates with the right people
- closes the loop
- is comfortable making decisions within your role
- juggles competing priorities
- keeps the right people informed
- does not need every task or next step directed to you
- has a can-do attitude
- has a roll-up-your-sleeves attitude
- understands that behind every shift on a roster is a person
- balances operational needs
- balances workforce sustainability
- balances funding considerations
- keeps the participant at the centre of every decision
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