[Rooms] Spa Manager - Bvlgari Hotel Tokyo

Supervise and coordinate activities of employees delivering spa services across salon, skin care, program coordination, reservations, reception, massage, and locker room areas. Assume Spa Director responsibilities in absence, ensuring proper supplies, equipment, and uniforms are available while managing inventories within budget. Comprehend budgets, operating statements, and payroll reports to assist in financial management and achieve operating budget goals. Maintain cleanliness of all spa areas and equipment. Set a positive example for guest relations by interacting with guests to obtain feedback, handling complaints, and empowering staff to provide excellent service. Emphasize guest satisfaction during meetings to focus on continuous improvement and strive to improve service performance.