Rooms Reservations Specialist

Provide prompt, courteous and efficient handling of guest room reservations, changes, cancellations and information. Maintain complete knowledge of department policies and service standards; describe room accommodations and amenities; input reservation details and billing information; maximize rate for reservations; promote holiday and package offerings; assist with dining room reservations and amenity orders; resolve guest concerns to ensure satisfaction; maintain guest history records and communicate pertinent information to relevant departments; monitor cleanliness and organization of assigned work areas and ensure accurate/manual reservation documentation.