Rooms Operations Manager
On-siteSeattle, Washington, United States
Seattle, Washington, United StatesOn-siteFull TimeHigh School Or EquivalentHospitality ServicesEnterprise
Full TimeHigh School Or EquivalentEnterpriseHospitality Services
Job Summary
Manage execution of rooms area operations across Front Office, Engineering, and Housekeeping while leading staff to meet productivity and guest satisfaction goals. Verify team capabilities, translate objectives regarding guest tracking, and assist in hiring decisions and orientation. Monitor financial statements, sales reports, and quality audits to drive cost reduction and maximize departmental performance. Address guest and employee concerns proactively, ensure compliance with SOPs, and conduct semiannual one-on-one staff meetings.
Required Qualifications
- High school diploma or GED
- 4 years experience in the guest services, front desk, housekeeping, or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in the guest services, front desk, housekeeping, or related professional area
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