Rooms Division Manager

Assists in managing operations across the rooms area departments (Front Office, Engineering/Maintenance, Housekeeping) to improve guest and employee satisfaction and maximize the department's financial performance. Leads the room operations team, ensures alignment of goals with guest tracking and productivity, publishes guest satisfaction results, and participates in annual quality audits while coordinating with the GM and Regional Director. Oversees hiring, team scheduling, and adherence to hospitality standards, and fosters professionalism, courtesy, and continuous improvement in service delivery.