Rooms Coordinator
$47,840–$49,920 year
On-site · Pasadena, California, United States
Job Summary
Oversee the efficient operation of the Reservations Department, focusing on selling and inputting guest room blocks to maximize occupancy and revenue. Manage group blocks, cut-off dates, and rate restrictions; input data into the reservations system; generate rooms reports to identify sources of business; help develop and revise monthly and annual forecasts; communicate clearly with staff; and ensure accurate data entry and reporting using computer systems and Microsoft Office. Benefits and compensation packages are highlighted for associates in the hotel industry.
Required Qualifications
- Hotel experience preferred
- Ability to effectively deal with guest and associate concerns in a friendly and positive manner
- Proficiency in inputting information into a moderately complex computer system (Microsoft Office Suite)
- Ability to perform accurate calculations using 10-key
- Analytical ability to assess reservation trends and make related decisions
- Strong verbal and written communication skills
- Adaptability in communication for different audiences
- Ability to monitor and analyze inventory to maximize occupancy and average rate
- Knowledge of yield management and forecasting processes
- Experience with group blocks, rooming lists, and reservations
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