Rooms Controller

Manage daily room inventory and pre-assignments in PMS; balance room types, views, bedded rooms, and connecting rooms to demand and commitments. Protect ADA inventory and guarantee policies; manage out-of-order/out-of-service (OOO/OOI) and rush-clean priorities. Execute upgrade strategies and paid pre-arrival offers while protecting revenue integrity. Review arrivals for special requests, VIPs, loyalty elites, long stays, groups, and early arrivals; stage keys/amenities and note preferences. Monitor flight/transport updates and compression; implement overbooking/walk plans per Revenue and leadership guidance. Run frequent status checks with Housekeeping/Engineering to prioritize rooms for early arrivals and VIPs; track rooms in queue, rush, and inspection. Align rooming lists, patterns, and shoulder nights with Sales/CSM; manage cutoffs, wash, and name changes; keep blocks clean and within allotments. Maintain clean profiles and accurate market/source/room-type codes; audit upgrades, comps, and assignment changes. Produce daily dashboards: sellable by type, due-in readiness, OOO/OOI impact, oversell risk, and VIP/ADA status. Partner with Front Desk on queue/arrival pacing; assist with complex room moves, relocations, and service recovery. Uphold ADA, PCI/privacy, key control, and brand standards; follow documented SOPs for assignments, upgrades, and walks.