Rooms Controller
$49,920–$49,920 year
On-siteSan Diego, California, United States
Job Summary
Manage daily room inventory, assignments, and availability to maximize occupancy and revenue while preventing oversells. Coordinate premium room upgrades, VIP setups, and group arrivals with Housekeeping, Engineering, and Reservations to ensure accurate status in Opera. Review arrivals a week out, process payments and deposits, and reconcile daily cash and credit transactions. Solve discrepancies, track out-of-order rooms, and execute oversell resolution plans by consulting FOMs. Maintain accurate guest account records, group block resumes, and documentation while adhering to hotel policies and security protocols.
Required Qualifications
- High school diploma or equivalent
- Flexibility to work evenings, weekends, holidays, and the occasional day when the hotel decides to get particularly creative
- Ability to stand for extended periods, including up to 8 hours or more
- Ability to perform repetitive motions such as typing and reaching
- Ability to occasionally lift or handle luggage, supplies, or other items weighing up to 25 pounds
- Ability to maintain confidentiality regarding guest, group, and hotel information
Desired Qualifications
- Previous hospitality or customer service experience
- Opera experience
- Strong communication and interpersonal skills
- The ability to anticipate problems before they become emergencies
- A talent for juggling multiple priorities in a fast-paced, high-volume hotel environment
- Excellent organization and follow-through
- The ability to remain calm when the inventory, the groups, the guests, and the calendar all decide to have opinions at the same time
- Basic computer skills and comfort learning hotel technology
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