Rooms Controller
On-siteWinter Garden, Florida, United States
Job Summary
Oversee guest registration and account settlement by assisting with check-ins, check-outs, and requests while supporting Front Desk Agents during peak times. Monitor VIP room blocking and special requests, then communicate with Housekeeping and Engineering to ensure room readiness. Handle room changes, late check-outs, and duplicate reservations to maintain billing accuracy and guest satisfaction. Liaise between Front Office Agents, Management, Housekeeping, and Engineering to ensure a seamless guest experience. Work flexible hours including weekends and holidays, utilizing MS Suite and hotel PMS systems. No prior experience required; hospitality background preferred.
Required Qualifications
- Any combination of education and experience equivalent to graduation from high school
- Ability to work flexible hours, including weekends and holidays
- Basic mathematical skills to operate and prepare calculations for financial reporting
- Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Desired Qualifications
- Prior hospitality experience
- 1-2 years as a front desk agent
- Previous experience with hotel PMS systems
- Additional language ability
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