Rooms Controller

Assign rooms per guest requests and preferences; pre-register guests and prepare key packets; coordinate check-in/pre-registration; review room changes and communicate status to staff; confirm reservations, cancellations, and billing; manage room availability, over-commitments, and duplicate reservation checks; run daily reports; ensure room keys are activated and payments secured; follow company policies; maintain professional appearance and confidentiality; anticipate and address guests’ service needs; coordinate with other departments; serve as a department role model; maintain positive relationships and support team goals; stand/walk for extended periods and handle light object manipulation; respond to guest requests and problems to ensure satisfaction.