Rooms Controller

Assign rooms based on guest requests and preferences, then pre-register designated guests and prepare key packets. Coordinate check-in and pre-registration procedures for arriving groups, confirm reservations and cancellations, and review out-of-order rooms daily. Track and accommodate room or check-out changes, verify billing, and secure valid payment while identifying over-commitments. Run daily reports, file guest paperwork, and activate keys. Relay messages accurately and address guest service needs, ensuring compliance with company policies and quality standards.