Rooms Agent(Front Desk/Club Lounge)

Conduct front desk and club lounge duties by building cross-functional expertise and fostering a guest-centric mindset through flexible, high-quality service across all touchpoints. Welcome and acknowledge all guests according to company standards, anticipate service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Answer telephones using appropriate etiquette, speak with others using clear and professional language, and develop positive working relationships. Comply with safety policies, report accidents, maintain confidentiality, and ensure uniform and personal appearance are clean and professional. Perform other reasonable job duties as requested by Supervisors while standing, sitting, or walking for extended periods.