Room Attendant - Residences at The Little Nell
On-siteAspen, Colorado, United States
Job Summary
Clean and service guest rooms in accordance with hotel procedures, vacuuming, changing linens and towels, making beds, cleaning bathrooms, and doing laundry. Leave rooms in a uniform arrangement as determined by housekeeping leadership, restock all necessary linens and amenities, and report status of rooms cleaned. Communicate efficiently with guests to help with problems, collect accurate information, and occasionally diffuse anger. Keep corridors and service areas clean and neat, bring linens and garbage to proper areas, and update the daily room master worksheet before breaks, lunch, and end of shift. Perform deep cleaning of rooms twice yearly, respond to guest requests in a timely manner, and assume responsibility of all assigned rooms each day.
Required Qualifications
- Proficient knowledge of housekeeping and hotel policies, cleaning procedures, sanitation standards, and use of cleaning chemicals
- Knowledge of proper linen care, bed-making techniques, and room presentation standards
- Knowledge of OSHA safety standards in regard to working with chemicals
- Understanding of health and safety regulations, including handling biohazard materials and hazardous cleaning agents
- Ability to ensure rooms are cleaned, stocked, and presented to brand standards
- Capability to efficiently complete assigned rooms within required timeframes
- Ability to professionally and courteously interact with guests when needed
- Clear understanding of instructions and ability to report maintenance or security concerns
- Keeping cleaning supplies, carts, and storage areas well-stocked and orderly
- Ability to handle last-minute room changes or urgent guest requests
- Identifying and addressing guest concerns or room maintenance needs proactively
- Ability to stay focused and complete tasks efficiently with minimal supervision
- Team Collaboration: Willingness to work with fellow housekeeping and hotel staff to ensure seamless operations
- Discretion and Professionalism: Respecting guest privacy and confidentiality at all times
- Ability to work in a physically demanding environment, and work with chemical cleaning products that could contain allergens
- Ability to understand and communicate in Spanish and English
- Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
Desired Qualifications
- High School Diploma or high school equivalent preferred
- Previous cleaning experience preferred
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