Roofing Service Technician

The Roofing Service Technician location in Georgetown, DE handles on-site service for residential and commercial roofing and siding, performing site visits, reviewing work orders, assessing customer needs, determining repair or service actions, obtaining customer agreement on scope and payment, and completing repairs (typically under $2,000) with close coordination to Sales/Estimators for higher-cost work. Responsibilities include ordering materials, ensuring truck stock covers common repairs, finishing service calls to company standards, collecting payments when appropriate, closing out work orders, providing feedback for revenue opportunities, and complying with safety rules. The role emphasizes customer service, clear communication, multi-tasking, and the ability to work with contracts and insurance considerations; a valid driver's license, reliable vehicle, and proficiency with service CRM systems and basic math are required. Must have strong problem-solving, organizational, and interpersonal skills to service clients and coordinate with internal teams.