Rolex Fifth Avenue Flagship CRM and Product Advisor
$62,400–$72,800 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Execute daily CRM activities, including accurate capture of client data, interactions, and preferences, while maintaining high standards of data quality within Salesforce. Support the sales team in clienteling efforts such as follow-ups, appointment preparation, and outreach, and assist in driving CRM adoption through best practices and training sessions. Collaborate with cross-functional teams to enhance client experiences, prepare product-related reports, and identify operational inefficiencies for continuous improvement. Act as the point of contact for day-to-day CRM and product questions within the boutique, ensuring adherence to established procedures.
Required Qualifications
- Bachelor's degree or equivalent experience
- 2–4 years of experience in luxur retail, CRM, or operational support roles
- Familiarity with CRM systems and clienteling principles
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks with accuracy and efficiency
- Strong communication skills
- Collaborative mindset with a proactive approach to problem-solving
- Flexibility to support boutique operations and events as needed
Desired Qualifications
- Bachelor's degree or equivalent experience preferred
- 2–4 years of experience in luxur retail, CRM, or operational support roles, ideally within luxury
- Salesforce and PowerBI experience preferred
- Familiarity with CRM systems and clienteling principles
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.