ROI Specialist ll
$43,493–$50,024 year
HybridMinneapolis, Minnesota, United States
Job Summary
Process requests for release of health information, FMLA paperwork, and patient records for internal and external clinics in accordance with HIPAA regulations. Communicate with patients, insurance companies, attorneys, and third-party payers to verify release needs, monitor provider approvals, and coordinate third-party record audits. Sort and prioritize incoming information including faxes, emails, mail, and calls, while documenting all releases within the EHR system and maintaining patient confidentiality. Answer and triage patient, staff, and provider calls regarding the Patient Portal and provide escalation support for other departments. Batch and file records, manage mail support for HIM Teams, and ensure proper authorization for all releases. Complete work accurately and efficiently, promoting a culture of caring through daily interactions with internal and external customers.
Required Qualifications
- High school diploma or GED
- Administrative experience in an office setting
- Customer service experience
- Microsoft Office applications
- Office equipment, including fax, copier, multi-line phone system, etc.
- Medical terminology
- Release of Information standards, policies, and procedures
- HIPAA compliance and regulations
- Compassionate patient care
- Active listening
- Problem solve, prioritization, and critical thinking
- Attention to detail
- Organization and time management
- Ability to multitask
- Ability to communicate effectively verbally and in writing
- Ability to work independently as well as in a team environment
- Ability to type proficiently and accurately
- Ability to walk
- Ability to sit
- Ability to stand
- Ability to reach overhead
- Ability to bend to the floor
- Ability to talk
- Ability to hear
- Ability to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment
- Close vision
- Ability to adjust focus
- Ability to lift and transport items up to 10 pounds occasionally
- Ability to travel to other company locations
- Ability to travel by automobile
- Regular attendance
Desired Qualifications
- Associates' or Bachelors' Degree in health care related discipline
- Previous release of information, medical records, or other related experience in a health care environment
- RHIT or RHIA certificate
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