Roaming Lead
HybridLondon, England, United Kingdom or Amsterdam, North Holland, The Netherlands
Job Summary
Own Roaming vertical strategy end-to-end, setting strategic direction and translating it into daily operational plans. Productize Global Roaming by driving feature development, tightening quality control, and partnering with Finance on rate structures. Serve as the voice of the market, owning dashboards to turn coverage, quality, and usage data into actionable intelligence for the Product and Partnerships roadmaps. Manage the full provider book, including plan configurations, commercial conditions, and relationship escalations. Obsess over quality by ensuring feature development, testing, and QA identify edge cases. Resolve roaming-specific partner and customer escalations by triaging issues with Support, Product, and Engineering. Lead this role with 8-10+ years in analytical or commercial leadership, reporting to the Head of Roaming path.
Required Qualifications
- 8-10+ years in an analytical, operational, or commercial leadership role in tech, consulting, telecom, or a fast-paced startup
- track record of owning strategy end-to-end
- Clear written and verbal communication
- Proactive, hands-on mindset
- Willingness to get into the weeds of provider portals, spreadsheets, and test devices
Desired Qualifications
- Experience owning a P&L or leading a team
- Comfortable with spreadsheets and picking up new tools quickly (Notion, Lightdash or Looker, SQL)
- Interest in telecom, roaming, or connectivity
- curiosity and a bias for execution
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.