ROADSIDE ASSISTANCE SUPERVISOR
On-site · Tulsa, Oklahoma, United States
Job Summary
Roadside Assistance Supervisor leads the daily operations of the Roadside Assistance Call Center, balancing hands-on team leadership with frontline customer interactions. Responsibilities include overseeing call center workflows, coaching in real time, handling escalations, ensuring compliance with policies, maintaining a customer-first service culture, monitoring productivity and case handling, providing training and ongoing development, and supporting agents with tools and resources to meet departmental goals. The role emphasizes coaching, performance evaluations, and contributing to peak-period call handling, while upholding service standards and fostering a safe, high-performing team environment.
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