RMA Return Material Auhtorization Clerk
On-site · Newton, North Carolina, United States
Job Summary
RMA Clerk responsible for administering the full RMA process, including updating records, processing returns, transferring products between warehouses, and communicating with factories, dealers, receivers, customer service, drivers, and dispatchers. Duties include documenting scope of work, ensuring accurate RMA quantities, entering and analyzing data to identify trends, processing return authorizations, maintaining the RMA log, and following up until closed. Emphasis on accuracy, time-sensitivity, prioritization, problem solving in a fast-paced environment, and collaboration with supervisor/manager on projects to improve RMA efficiencies.
Required Qualifications
- 1 year of office and/or operations experience
- pleasant and professional telephone etiquette
- fast and accurate data entry skills
- strong organizational skills to handle multiple streams of information relating to customer accounts
- high computer literacy to use the PC and Truckmate system
- good command of the English language, both verbal and written
- above average interpersonal skills to work with co-workers, manufacturers, drivers, and customers
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