RMA Electrical Technician
$46,197–$63,523 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Inspect finished goods returned on new product RMAs, diagnose and repair complex electronic problems, and upgrade hardware or firmware to restore items to stock. Utilize multimeters, oscilloscopes, and function generators to document failures, analyze sensor operation with specialized software, and perform special functional tests to ensure products meet specification. Interpret schematics and engineering resources to determine root causes, write failure analysis reports for engineering teams, and issue warranty coverage recommendations. Communicate with the Customer Service Team to gather return details and assist the RMA coordinator with checking in new units, issuing credit, and shipping items back to customers. This role reports to the Quality Control Inspection Manager within a corporate office environment.
Required Qualifications
- Associate's Degree in Electronics or Engineering related field
- Significant technical experience in a quality role that involved failure analysis
- Ability to interpret blueprints, drawings, and schematics to determine the basic function of an electronic circuit
- Good knowledge of the operation of basic electronic components; such as diodes, transistors, FETs, resistors, capacitors, inductors, transformers, and ICs
- Good knowledge of how to operate basic electronic testing devices; such as multimeters, oscilloscopes, function generators, and power supplies
- Ability to work under pressure for throughput while maintaining quality standards
- General proficiency with Microsoft Word and Excel
- Strong attention to detail and strong analytical skills
- Excellent written and verbal communication skills
- Regular attendance
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