Rize Müşteri Temsilcisi (TGV01)

Handle incoming calls by providing accurate responses aligned with established targets and speaking quality standards. Escalate unresolved issues to relevant departments during initial customer contact. Maintain detailed, up-to-date knowledge of product features and customer needs by utilizing resources like the website and training materials. Participate in product and screen training sessions to ensure consistent information sharing. Verify that problems or malfunctions are resolved and follow up with customers via phone for briefings, process tracking, and closure. Adhere to working hours, breaks, and meal schedules. Act on feedback from team leaders and senior management. Meet project-specific KPIs by demonstrating required performance. Proficiency in project programs is essential.