Rivian Care Customer Service Representative

Manage quote requests and post-sales support to remove friction from the Rivian Care sales and service process. Assist customers through the sales journey via phone, email, and chat while ensuring all documentation and compliance requirements are met. Track and document every customer and stakeholder interaction, then report product, process, and customer feedback directly to product owners. Maintain brand standards throughout the end-to-end life cycle of Rivian Care. This unlicensed role supports US sales operations with a focus on accuracy and professional communication.