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Wilderness at the SmokiesPosted 4 weeks ago

River Lodge Houseman

$31,200–$31,200 year

On-siteSevierville, Tennessee, United States

Full TimeMedium

Job Summary

Transport clean and dirty linens, deliver supplies, and dispose of trash while assisting Room Attendants with bed stripping and room maintenance. Handle incoming guest service calls and complete room requests, including delivering items like irons and extra linens. Maintain organized storage closets, conduct inventories, and keep floors clear of debris and hazardous conditions. Document lost and found items and report property damage or missing inventory to management. Requires regular attendance and adherence to safety procedures involving chemicals and personal protective equipment.

Required Qualifications

  • Ability to act independently with little supervision
  • Good attendance and punctual
  • Exhibits professionalism
  • Exhibits good grooming habits
  • Wears the proper uniform
  • Works efficiently
  • Follows all resort and office policies and standard operating procedures
  • Conduct themselves in a professional manner with a positive attitude
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
  • Ability to perform these operations using units of American money and weight measurement, volume, and distance
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • Ability to deal with problems involving a few concrete variables in standardized situations
  • Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms, stoop, kneel, crouch and/or crawl, talk and/or hear
  • Regularly lift 50 pounds or more with assistance
  • Frequently lift up to 25 pounds
  • Occasionally lift up to 10 pounds
  • Close vision
  • Ability to use chemicals in accordance with directions
  • Familiarity with material safety data sheets
  • Ability to use PPE (personal protective equipment) as necessary
  • Ability to practice safety procedures including bending, lifting and safe use of equipment
  • Ability to follow safe procedures for protection against blood borne pathogens
  • Ability to report hazardous conditions in work area or equipment to Management
  • Ability to document, secure lost and found items and turn them into Lost & Found in accordance with Company policy
  • Ability to communicate with guests in a professional and friendly manner
  • Ability to complete the required form upon discovering any damage to property in hotel rooms or items missing from room inventory and submit them to Manager
  • Regular and predictable attendance

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