Risk Specialist
On-site · Kraków, Lesser Poland, Poland or Belgrade, Central Serbia, Serbia
Job Summary
We are seeking an experienced Risk Specialist with deep expertise in card acquiring and managing merchants operating under subscription-based (recurring billing) business models. The role centers on designing, developing, and continuously monitoring a system for calculating and tracking VAMP rates, as well as managing fraud and chargeback risks. Responsibilities include building and maintaining a VAMP rate calculation system (methodology, data sources, automation, reporting), assessing fraud risk for planned subscription-based models, identifying operational and technical risks, recommending measures to reduce fraud and chargebacks, reviewing mitigation tools (e.g., Ethoca and Verifi) as part of a broader fraud/dispute management strategy, and providing operational and monitoring recommendations for KPI and threshold monitoring, fraud/chargetback ratio tracking, and escalation procedures. The role also involves liaising with international card schemes (Visa, Mastercard) on compliance with monitoring programs and ensuring subscription merchant requirements (free trial, negative option billing, recurring transactions). Personal qualities include analytical mindset, attention to detail, ability to work with large datasets, proactivity in risk identification, and clear communication with business, operations teams, and card schemes.
Required Qualifications
- 3-5+ years of experience in risk management within the acquiring business (bank, PSP, payment facilitator, or processor)
- Proven experience working with subscription/recurring billing merchants, including free trial, auto-renewal, and negative option billing models
- Hands-on experience building a VAMP rate calculation system (methodology, data sources, validation, reporting)
- Deep knowledge of Visa and Mastercard monitoring programs: VAMP, VDMP (Visa Dispute Monitoring Program), VFMP (Visa Fraud Monitoring Program), Mastercard ECM/EFM
- Understanding of the transaction and dispute lifecycle: authorization, clearing, chargeback, representment, pre-arbitration, arbitration
- Experience working with Visa and Mastercard reason codes, with a clear understanding of the differences between fraud and non-fraud disputes
- Knowledge of early warning and dispute prevention tools: Ethoca Alerts, Verifi CDRN, Verifi Order Insight, RDR (Rapid Dispute Resolution)
- Strong SQL and Excel skills for working with large transactional datasets
- Understanding of KYC, AML, and merchant underwriting principles in acquiring
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.