Risk Quality Specialist (Sales)
$65,900–$92,900 year
RemoteOntario, California, United States or New Brunswick, New Jersey, United States
Job Summary
Conduct independent quality audits of new business transactions, support activities, and operational processes using standardized methodologies to ensure consistent, fair, and defensible assessments. Evaluate compliance with internal policies, regulatory requirements, and risk frameworks by reviewing documentation for completeness, accuracy, and adherence to procedural standards. Identify conduct risks, process gaps, and control weaknesses, then escalate significant findings and emerging compliance concerns through established governance channels. Provide clear, evidence-based feedback to front-line teams and leaders while supporting coaching initiatives to improve performance and mitigate risk. Maintain accurate audit documentation and deliver actionable insights that drive continuous improvement and process enhancements. Partner with operational leaders, risk partners, and stakeholders to strengthen quality culture and risk awareness.
Required Qualifications
- Demonstrated experience in quality assurance, auditing, compliance, or risk oversight within insurance operations
- Ability to deliver consistent, defensible audit outcomes
- Proven ability to independently audit new business policies and customer files using standardized criteria
- Sound judgment, objectivity, and confidentiality
- Strong analytical capability to identify trends, control gaps, and emerging risks
- Ability to translate findings into clear, actionable insights
- Experience delivering constructive, evidence-based feedback to agents and managers
- Support for performance improvement, remediation, and risk mitigation
- Solid understanding of regulated service or sales environments
- Knowledge of conduct risk and quality control expectations
- Effective stakeholder management skills
- Ability to partner across different stakeholders to drive alignment and action
- High level of accuracy, organization, and professionalism when managing audit documentation, findings, and reporting
- Understanding of audit methodologies and quality assurance techniques
- Ability to interpret policies, procedures, and regulatory requirements
- Proficiency with data analysis and reporting tools (Excel/Power BI)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.