Risk Operations Specialist
HybridScottsdale, Arizona, United States
Job Summary
Review and certify payments for new customers, ensuring KYC requirements are met, and prepare and approve the daily NACHA file prior to bank delivery including identity verification, fraud detection, and daily bank reconciliation. Create and maintain the Payment Tracker, apply operational procedures consistently, and investigate invoice discrepancies, past-due invoices, and refund requests with a focus on accuracy and timeliness. Identify risks within payment processes, recommend improvements to address control gaps, and serve as a key interface with the Care Team and cross-functional partners for issue resolution. Conduct customer outreach as needed to support payment verification and authorization while supporting regulatory workflows such as sanctions screening and reporting. This hybrid role is based in the Scottsdale office three days per week and may require support during select company holidays when banks remain open.
Required Qualifications
- 2+ years related experience in payments, fraud, financial services, trust & safety, back-office operations, compliance, KYC, or risk operations
- Demonstrated ability to investigate complex payment issues, identify root causes, and improve processes in high-risk or high-ambiguity environments
- Strong judgment, professional ethics, and attention to detail, with the ability to complete work promptly and accurately
- Strong written and verbal communication skills, with the ability to partner effectively across teams and handle sensitive matters with clarity and professionalism
- A high degree of diplomacy, motivation, and tact while carrying out responsibilities
- This is a hybrid role based in our Scottsdale office 3 days per week
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