Risk Operations Manager, Verifications
On-siteMexico City, Mexico City, Mexico
Job Summary
Lead a team of Verification Risk Operations Associates to manage higher-tier support, internal escalations, and complex inquiries regarding network compliance rules. Drive operational delivery and process improvements by maintaining risk detection strategies that balance risk and customer experience. Guide the team to assess onboarding possibilities from a verification and compliance perspective while collaborating with Product and Engineering teams. Recruit, coach, and develop staff using data-driven analysis to measure performance and guide career growth. Set clear goals, provide regular feedback, and foster a culture of transparency, empathy, and inclusion within the Mexico City office.
Required Qualifications
- At least 5+ years of direct people management experience, either in a risk or operations function
- Ability to partner effectively with internal globally distributed stakeholders
- Operational background including new process launches / improvements and service delivery
- Problem-solving skills and comfort operating without clear guidelines
- Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example
- Excellent written and verbal communication skills in both English and Spanish
Desired Qualifications
- Experience in payments, e-commerce, or fintech
- Experience in building and scaling new teams from zero
- Experience operating in a high growth technology company
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