Risk Management - Collections Digital Strategy - Associate
On-site · Wilmington, Delaware, United States
Job Summary
Associate within the Collections Digital Strategy Team responsible for identifying and managing risks to ensure Chase Card Services operates within risk parameters and achieves long-term performance goals. Develop and execute comprehensive digital strategies for recovery units, optimize digital recoveries, implement best practices, and leverage analytics to enhance risk assessment and recovery processes. Establish policies and procedures for digital recovery risk management, monitor KPIs, and provide insights to senior management. Collaborate with legal, compliance, finance, and operations to ensure regulatory alignment and a holistic approach to digital recovery strategies.
Required Qualifications
- Bachelor's degree or equivalent experience
- Experience in credit risk management at a financial services company
- Basic Understanding of the account lifecycle (portfolio management, collections) to identify relevant risk considerations
- Solid functional knowledge, including but not limited to credit risk strategy, business development, product development, project management, etc.
- Detailed understanding of key performance metrics and profitability drivers, enabling the delivery of insights encompassing the full account lifecycle
- Understanding of cross-functional dependencies between the First Line of Defense, product owners, and Credit Strategy to support and provide effective challenge in accordance with risk appetite
- Ability to articulate the impact of risks and issues on the business function
- Excellent written and verbal communication skills with the ability to influence business leaders in a meaningful and actionable manner
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio); ability to translate business/functional problems into a conceptual analytical and automation technical architecture
- SAS or equivalent data mining expertise.
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