Risk & Compliance Specialist
RemoteUnited States
Job Summary
Review new merchant applications and assess eligibility to sell on the Polar platform. Conduct ongoing account reviews to identify changes in merchant activity or risk profiles, and evaluate merchants for compliance with the Acceptable Use Policy. Investigate fraud signals, disputes, chargebacks, and other suspicious activity while managing merchant offboarding, payout holds, and other risk-mitigation actions. Partner with Merchant Support, Product, and Operations to resolve compliance issues and document review decisions to maintain consistent internal processes. Identify emerging abuse trends, escalate complex cases, and recommend improvements to risk workflows and operational efficiency. Own merchant reviews from initial assessment through final decision while balancing platform integrity with a seamless merchant experience.
Required Qualifications
- 2+ years of experience in Risk Operations, Trust & Safety, Compliance, Fraud Operations, Payments, or Merchant Operations
- Strong analytical and investigative skills with exceptional attention to detail
- Excellent written communication skills and the ability to explain complex decisions clearly and professionally
- Experience reviewing accounts, investigating fraud, or evaluating merchant risk
- Ability to prioritize competing priorities and make consistent, well-reasoned decisions
- Comfortable working cross-functionally with Support, Product, and external payment partners
Desired Qualifications
- Familiarity with SQL for investigating data, validating risk signals, and answering operational questions is a plus
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