Risk Business Operations Specialist
$90,000–$125,000 year
HybridAustin, Texas, United States
Job Summary
Coordinate strategic priorities, capacity planning, and execution roadmaps by partnering with PMO, Product, Engineering, and Risk leadership. Streamline workflows and automate manual processes using AI and business tools to enhance operational efficiency. Manage organizational resources, expenses, and operational reporting to ensure financial discipline and workforce alignment across the Risk organization. Build and maintain dashboards using AirTable and BI tools to track organizational health, operational blocks, and KPIs that enable data-driven decision-making. Prepare executive-ready presentations, business reviews, and briefing materials to drive clear, persuasive decision-making. Lead ad-hoc projects that improve operational effectiveness and organizational readiness. Dedication to a hybrid model with 3+ days per week onsite at our Austin, TX office.
Required Qualifications
- Dedication to working Hybrid Model with 3+ days per week onsite at our Austin, TX office
- Bachelor's degree or equivalent experience
- 5+ years in Business Operations, Operational Analysis, Workforce Planning, Process Improvement, or related fields
- Experience in risk, compliance, payments, fintech, or other regulated environments
- Experience managing vendor contracts, procurement workflows, and AWF operations
- Experience supporting enterprise workforce planning across FTE and AWF populations, including vendor invoice reconciliation and financial reporting
- Experience with capacity modeling and scenario planning
- Experience in high-growth or transformation environments, with the ability to bring structure and clarity to evolving operational needs
- Strong analytical and problem-solving skills with exceptional attention to detail
- Proven ability to coordinate cross-functional initiatives and drive action items to completion
- Experience preparing executive-level presentations, business reviews, and operational reporting
- Proficiency with Gsuite and experience with tools such as Tableau, Sherlock, Fieldglass, Ariba, AirTable, or similar BI platforms
- Experience defining business requirements and operationalizing KPIs, vendor metrics, and reporting
Desired Qualifications
- Experience leveraging AI tools to automate workflows and enhance operational processes (preferred)
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