Reverse Logistics Returns Specialist
$134,000–$202,000 year
On-siteSanta Clara, California, United States
Job Summary
Own the Pick-Up Request process end to end, keeping customer return requests moving accurately and on schedule. Keep return data in sync across SAP, NetSuite, and Salesforce so operations, reporting, and inventory all tell the same story. Resolve return issues—incorrect shipments, missing parts, customer questions—acting as the point person between logistics partners, carriers, and internal teams. Turn return trend and root-cause data into concrete process improvements that cut cycle time and reduce errors. Maintain inventory accuracy across systems of record while keeping return handling compliant with company policy and shipping regulations. Work in an in-office environment at the Santa Clara HQ, coordinating daily with carriers and vendors.
Required Qualifications
- Experience in reverse logistics, order administration, or sales operations
- Working fluency in ERP and CRM platforms such as SAP, NetSuite, or Salesforce
- Organizational range to manage multiple return workflows at once in a fast-paced environment
- Sharp attention to detail
- Strong problem-solving instincts
- Good judgment about when to resolve an issue directly versus escalate it
- Clear, professional communication
- Must be able to work from the Santa Clara, HQ office in compliance with Everpure's policies
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