Reverse Logistics Manager
$58,500–$80,500 year
On-siteGrand Prairie, Texas, United States
Job Summary
Oversee daily receipt, scanning, and processing of store returns and recyclable items from 300+ retail locations, including individual, bulk, and boxed formats, while maintaining KPIs, quality, and inventory integrity. Lead a team of hourly associates through hiring, training, performance reviews, and active coaching to ensure staffing coverage and operational excellence. Utilize forecasting tools to align labor and capacity with anticipated volume, monitor productivity data for continuous improvement, and implement Lean principles to reduce cost-to-serve. Reconcile financial discrepancies with vendors, enforce safety protocols, and partner with regional leadership to refine work processes that enhance service and efficiency. Work a Monday through Friday shift of 10–12 hours in a non-climate-controlled environment, requiring hands-on floor presence and independent decision-making to solve problems at the source.
Required Qualifications
- Bachelor's degree or equivalent experience
- Supply Chain, Business, Engineering, Distribution Management
- 3 years of experience
- Leadership role in Distribution, Transportation, and/or Operations
- Microsoft Office to include Outlook and Teams
- Tech proficiency required
- Must independently navigate multiple vendor portals
- Manage system logins
- Generate accurate activity reports across platforms
- Comfortable working in a non-climate-controlled environment
- Continuous floor presence throughout the shift
- Strong leadership and communication skills
- Ability to influence and align cross-functional teams
- Deep knowledge of warehouse and/or transportation operations
- Proven, sound decision-making skills in a fast-paced, metrics-driven environment
- Demonstrated ability to lead, develop, and motivate employees
- English
- Self-motivated, proactive, and accountable
- Collaborative team player who builds strong relationships across functions and levels
- Able to set clear expectations, monitor progress, and hold self and others accountable for results
- Effective at leading through change and providing timely, candid coaching and feedback to associates
- Flexible and adaptable, with the ability to adjust priorities to meet evolving business needs
- Comfortable meeting with customers and clients to build strong partnerships
- Strong financial acumen
- Ability to forecast the business
- Interpret results
- Adjust plans and resources based on changing conditions
- Must be able to lift 50 lbs
Desired Qualifications
- Area of Study: Supply Chain, Business, Engineering, Distribution Management preferred
- Experience in reverse logistics, returns processing, or vendor reconciliation strongly preferred
- Candidates from traditional inbound or outbound environments with returns lane exposure will be considered
- Powered industrial truck experience preferred
- Spanish is a plus
- Master's degree preferred
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