Revenue Transformation Lead
On-siteBengaluru, Karnataka, India or Kuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Own and optimize end-to-end LDR operational processes, including lead routing, assignment, and follow-up SLAs. Serve as the primary operations owner for core tools like Salesforce and Outreach, ensuring CRM hygiene and data accuracy across the team. Build dashboards to track LDR performance and conversion rates, delivering actionable insights to leadership on trends and bottlenecks. Partner with Sales, Marketing, and IT on system enhancements, automation, and integrations to drive adoption of new processes. Support onboarding and enablement for LDRs while acting as a trusted advisor on operational strategy. This role ensures the scalability of the Lead Development function, enabling LDRs to focus on high-quality pipeline creation.
Required Qualifications
- 5–8+ years in Sales Operations, Revenue Operations, or LDR/SDR Operations roles, global or regional
- Strong hands‐on experience with CRM systems (e.g., Salesforce), sales engagement tools (e.g. Outreach) and B2B Sales Intelligence platforms (e.g. Zoominfo, Lusha)
- Advanced Excel proficiency
- Proven ability to build reporting, dashboards, and operational insights
- Strong process design, problem‐solving, and analytical skills with attention to detail and data accuracy
- Excellent stakeholder management and communication skills
- Must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- experience complementing Excel with BI tools (e.g., Salesforce reports, Power BI)
- Hands-on familiarity with automation and workflow tools (e.g., CRM workflows, marketing automation, or integration tools) to automate lead routing, pipeline management, reporting, and operational processes
- Passion for exploring AI trends and a drive to leverage AI tools to optimize processes
- Highly organized and execution‐focused
- Data‐driven, with strong business judgment
- Change‐agent mindset with the ability to influence without authority
- Customer‐centric approach focused on enabling seller success
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