Revenue & Reservation Agent

Manage telephone, fax, and email enquiries while recording reservations accurately on prescribed forms. Coordinate with travel agents to update room allotments, produce quotations, and write confirmations for clients. Handle no-shows and cancellations by applying appropriate charges and maintaining detailed records in the file. Assist in daily department operations, perform scheduled tasks, and identify new sales leads to pass to the relevant office. Ensure bookings are guaranteed and reservations policies are followed to maximize occupancy and guest satisfaction.