Revenue Operations (Rev/Ops) Manager
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Design and govern the end-to-end commercial operating model, overseeing quote and order form preparation for new business and renewals. Lead the CenTrak System Maintenance agreement program, including annual renewal strategy and margin oversight. Forecast pipeline and revenue performance while partnering with cross-functional leadership to align processes, data, and systems for executive decision-making. Own Salesforce administration and data governance, conducting ad hoc analysis and compliance support to enhance commercial effectiveness. Manage the Sales Operations Team, implementing annual planning, goal setting, and performance management to build an inclusive, high-performance culture.
Required Qualifications
- Bachelors in IT, Business Administration, or equivalent combination of work and experience
- Minimum of 5 years' experience administering sales operations and CRM
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook (with advanced Excel skills including the ability to produce charts, graphs, and pivot tables)
- CRM Maintenance and Administration Experience (Salesforce Preferred)
Desired Qualifications
- Progressive experience in sales and commercial operations within a B2B technology or enterprise solutions environment preferred
- Hands-on experience administering CRM and Sales technologies (e.g. Salesforce and related quoting, reporting, and integration tools) with accountability for data accuracy, process governance, and alignment between sales, finance, contracts and billing systems
- Demonstrated experience supporting executive leadership
- Familiarity with enterprise health system purchasing structures and multi-stakeholder buying committees (clinical, IT, finance, operations)
- Experience managing sales processes with long enterprise sales cycles (9-18 month typical in healthcare)
- Exposure to healthcare contracting dynamics such as multi-year agreements, pilots, and enterprise rollouts
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