Revenue Operations Manager - Post Sales
$161,000–$189,000 year
HybridSan Francisco, California, United States
Job Summary
Design and maintain territory, book, and account assignment models for Customer Success and Account Management teams, balancing capacity and growth potential. Own the quota-setting process by partnering with finance and revenue leadership to align targets, while building and running the renewal and expansion forecasting process for weekly pipeline reviews. Serve as an operating partner to CS and AM leadership, defining goals and metrics that scale the post-sales business. Drive cross-functional alignment with Sales Ops, Analytics, Finance, Marketing, and Support to improve workflows, and lead executive-level analyses including board updates and quarterly business reviews. Leverage AI to maximize impact through proactive churn signals and intelligent upsell identification.
Required Qualifications
- 6+ years of experience in revenue operations, sales operations, or business operations
- Understanding of key Customer Success concepts, metrics, and processes / best practices
- Proven experience owning territory design, quota setting, and forecasting processes for a revenue-generating team
- An incredible attention to detail and ability to see processes through end-to-end
- Strong analytical and modeling skills
- Fluency in Salesforce
- Fluency in BI tools such as Looker, Tableau, or Omni
- SQL proficiency
- Excellent communication skills
- Judgment to translate complex data into a clear, compelling narrative for senior stakeholders
- An A-player mindset with a strong bias for action
- Ability to raise the bar
- Ability to move with urgency
- Ability to stay resilient through ambiguity
- Ability to take ownership to deliver meaningful outcomes
- In-office work environment
- Work from the office 3+ days a week
- Willingness to relocate to a Checkr hub location
Desired Qualifications
- Direct exposure to post-sales, customer success, or account management
- Fluency in BI tools such as Looker, Tableau, or Omni
- SQL proficiency
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