Revenue Operations Lead
HybridNew York City, New York, United States or New York, United States
Job Summary
Build and iterate GTM systems, playbooks, and processes to streamline execution and scale revenue operations. Own the revenue tech stack, manage technology renewals, and partner with engineering to build durable systems for agentic automation. Lead cross-functional initiatives by partnering with finance on budgeting and compensation, while collaborating with product teams to enable sellers on new features. Dive deep into in-house legal teams to understand business challenges and identify operational improvements that drive measurable business outcomes. Manage strategic projects connecting GTM departments, maintain accurate CRM records, and use data to test new strategies and respond to market trends.
Required Qualifications
- Minimum 3-5 years of experience or more in strategic operational roles
- Proven track record of building process and delivering results
- Experience in enterprise business-to-business SaaS
- Familiarity with current AI tooling
- Ability to build AI workflows and automations
- Comfortable shipping v1s quickly and rapidly iterating to solve evolving problems
- High character, consistently displaying integrity, high effort, and enthusiasm for the work
- Belief in being unique, and that transparency and radical honesty sell better than perfection
- Strong analytical mindset applied to work
- Ability to leverage data to drive decisions
- Learner with a desire to learn the challenges facing legal teams
- Opportunity identification for efficiencies and operational improvements
- Creativity, drive, and reliability
- Willingness to consistently go beyond the call of duty
- Ability to challenge the status quo
- Self-motivation, relentlessness, organization, and determination to overcome roadblocks
- Demonstrated success in managing complex projects with multiple stakeholders
- Demonstrated success in maintaining strong, long-lasting relationships
- Ability to inspire trust and confidence in others
- Outcome-orientation, adaptability, collaboration, memorability, and personability
- Ultimate ownership over the success of work
- Ability to enable teammates to be more successful
- Decision-making with an eye towards employee experience and driving performance
- First-class go-to-market engine capabilities
- High-powered sales, marketing, and CS operations experience
- Detail-oriented project management skills
- Cross-functional collaboration ability
- Ability to drive change across the business
- Obsession with data, A/B testing, grit, determination, enthusiasm, and strategy
- Fearlessness and forcefulness to drive results
- Ability to partner with existing Revenue Operations teams
- Ability to build a world-class operations function
- Ability to fine-tune existing systems, playbooks, and strategies
- Ability to ideate and codify new systems, playbooks, and strategies
- Ability to partner with finance on budgeting and compensation plans
- Ability to partner with GTM Engineering to build durable systems
- Ability to identify key areas of operational improvement
- Ability to deliver measurable business outcomes
- Ability to partner with product managers and product marketing
- Ability to enable sellers to understand new features and their impact on customers
- Ability to show care and attention to follow through on commitments
- Ability to deliver outstanding results
- Ability to own all RevOps technology
- Ability to identify opportunities for new technology acquisition
- Ability to track and manage technology renewals
- Ability to partner with Finance to own Revenue team data
- Ability to use data to drive insights and meaningful impact
- Ability to hit targets
- Ability to maintain accurate and up-to-date records of sales activities and communications
- Ability to work in CRM and/or other relevant systems
- Ability to dive deep into ICP and in-house legal teams
- Ability to understand business challenges, pain points, and goals of legal teams
- Ability to lead revenue operations
- Ability to manage strategic projects
- Ability to build systems to connect GTM departments
- Ability to build automation
- Ability to utilize AI to streamline existing processes and systems
- Excellent writing skills
- Excellent oratory skills
- Ability to report directly to Director of Finance
- Ability to work closely with Senior Management and GTM leadership
- Ability to execute at the highest level
- Ability to manage GTM departments
- Ability to execute role at highest level
- Ability to work in New York, Hybrid environment
- Full-time permanent employment availability
Desired Qualifications
- Bonus points for vibecoding
- Experience in legal teams
- Experience with JIRA
- Experience with Matter Management
- Experience with AI-powered tools
- Experience with no-code automation platforms
- Experience with digital creation tools
- Experience with in-house legal departments
- Experience with SAP, BMW, Allianz, Elastic, Stryker, or Coca-Cola customers
- Experience with 'Legal Service Hub' concepts
- Experience with CRM for commercial teams
- Experience with market leadership in legal tech
- Experience with Forbes 30 Under 30 environments
- Experience with tight-knit teams of about 90 people
- Experience with Co-Founders
- Experience with Sequoia-backed technology start-ups
- Experience with meaningful work missions
- Experience with non-technical users
- Experience with digital creation accessibility
- Experience with IT teams
- Experience with customer acquisition
- Experience with customer retention
- Experience with customer experience
- Experience with customer delight
- Experience with first-class customer experience
- Experience with go-to-market engine
- Experience with high-powered sales
- Experience with marketing
- Experience with CS operations
- Experience with revenue operations function
- Experience with future growth
- Experience with fine-tuning systems
- Experience with playbooks
- Experience with strategies
- Experience with detail-oriented project management
- Experience with big-picture dreamers
- Experience with cross-functional roles
- Experience with supporting multiple functions and leaders
- Experience with driving change across the business
- Experience with executing GTM better
- Experience with owning data and outcomes
- Experience with testing new strategies
- Experience with responding to market trends
- Experience with team performance
- Experience with codifying and memorializing playbooks
- Experience with rules of engagement
- Experience with GTM tech stack
- Experience with building durable systems
- Experience with agentic automation
- Experience with revenue team data
- Experience with driving insights
- Experience with hitting targets
- Experience with sales activities
- Experience with communications
- Experience with ICP
- Experience with in-house legal teams
- Experience with business challenges
- Experience with pain points
- Experience with goals
- Experience with leading revenue operations
- Experience with strategic projects
- Experience with connecting GTM departments
- Experience with automation
- Experience with AI
- Experience with streamlining processes
- Experience with systems
- Experience with writing
- Experience with oratory
- Experience with operational improvement
- Experience with measurable business outcomes
- Experience with product managers
- Experience with product marketing
- Experience with sellers
- Experience with new features
- Experience with customer impact
- Experience with following through on commitments
- Experience with outstanding results
- Experience with technology acquisition
- Experience with technology renewals
- Experience with Finance
- Experience with Revenue team data
- Experience with driving meaningful impact
- Experience with CRM
- Experience with relevant systems
- Experience with legal teams
- Experience with efficiencies
- Experience with operational improvements
- Experience with unique individuals
- Experience with transparency
- Experience with radical honesty
- Experience with perfection
- Experience with analytical mindset
- Experience with data
- Experience with decisions
- Experience with learning
- Experience with challenges
- Experience with legal teams
- Experience with opportunities
- Experience with efficiencies
- Experience with operational improvements
- Experience with creativity
- Experience with drive
- Experience with reliability
- Experience with call of duty
- Experience with status quo
- Experience with Checkbox
- Experience with self-motivation
- Experience with relentlessness
- Experience with organization
- Experience with determination
- Experience with roadblocks
- Experience with complex projects
- Experience with multiple stakeholders
- Experience with strong relationships
- Experience with trust
- Experience with confidence
- Experience with others
- Experience with outcome-orientation
- Experience with adaptability
- Experience with collaboration
- Experience with memorability
- Experience with personability
- Experience with ultimate ownership
- Experience with success
- Experience with teammates
- Experience with employee experience
- Experience with performance
- Experience with first-class go-to-market engine
- Experience with high-powered sales
- Experience with marketing
- Experience with CS operations
- Experience with revenue operations function
- Experience with future growth
- Experience with fine-tuning systems
- Experience with playbooks
- Experience with strategies
- Experience with detail-oriented project management
- Experience with big-picture dreamers
- Experience with cross-functional roles
- Experience with supporting multiple functions and leaders
- Experience with driving change across the business
- Experience with executing GTM better
- Experience with owning data and outcomes
- Experience with testing new strategies
- Experience with responding to market trends
- Experience with team performance
- Experience with codifying and memorializing playbooks
- Experience with rules of engagement
- Experience with GTM tech stack
- Experience with building durable systems
- Experience with agentic automation
- Experience with revenue team data
- Experience with driving insights
- Experience with hitting targets
- Experience with sales activities
- Experience with communications
- Experience with ICP
- Experience with in-house legal teams
- Experience with business challenges
- Experience with pain points
- Experience with goals
- Experience with leading revenue operations
- Experience with strategic projects
- Experience with connecting GTM departments
- Experience with automation
- Experience with AI
- Experience with streamlining processes
- Experience with systems
- Experience with writing
- Experience with oratory
- Experience with operational improvement
- Experience with measurable business outcomes
- Experience with product managers
- Experience with product marketing
- Experience with sellers
- Experience with new features
- Experience with customer impact
- Experience with following through on commitments
- Experience with outstanding results
- Experience with technology acquisition
- Experience with technology renewals
- Experience with Finance
- Experience with Revenue team data
- Experience with driving insights
- Experience with hitting targets
- Experience with sales activities
- Experience with communications
- Experience with ICP
- Experience with in-house legal teams
- Experience with business challenges
- Experience with pain points
- Experience with goals
- Experience with leading revenue operations
- Experience with strategic projects
- Experience with connecting GTM departments
- Experience with automation
- Experience with AI
- Experience with streamlining processes
- Experience with systems
- Experience with writing
- Experience with oratory
- Experience with operational improvement
- Experience with measurable business outcomes
- Experience with product managers
- Experience with product marketing
- Experience with sellers
- Experience with new features
- Experience with customer impact
- Experience with following through on commitments
- Experience with outstanding results
- Experience with technology acquisition
- Experience with technology renewals
- Experience with Finance
- Experience with Revenue team data
- Experience with driving insights
- Experience with hitting targets
- Experience with sales activities
- Experience with communications
- Experience with ICP
- Experience with in-house legal teams
- Experience with business challenges
- Experience with pain points
- Experience with goals
- Experience with leading revenue operations
- Experience with strategic projects
- Experience with connecting GTM departments
- Experience with automation
- Experience with AI
- Experience with streamlining processes
- Experience with systems
- Experience with writing
- Experience with oratory
- Experience with operational improvement
- Experience with measurable business outcomes
- Experience with product managers
- Experience with product marketing
- Experience with sellers
- Experience with new features
- Experience with customer impact
- Experience with following through on commitments
- Experience with outstanding results
- Experience with technology acquisition
- Experience with technology renewals
- Experience with Finance
- Experience with Revenue team data
- Experience with driving insights
- Experience with hitting targets
- Experience with sales activities
- Experience with communications
- Experience with ICP
- Experience with in-house legal teams
- Experience with business challenges
- Experience with pain points
- Experience with goals
- Experience with leading revenue operations
- Experience with strategic projects
- Experience with connecting GTM departments
- Experience with automation
- Experience with AI
- Experience with streamlining processes
- Experience with systems
- Experience with writing
- Experience with oratory
- Experience with operational improvement
- Experience with measurable business outcomes
- Experience with product managers
- Experience with product marketing
- Experience with sellers
- Experience with new features
- Experience with customer impact
- Experience with following through on commitments
- Experience with outstanding results
- Experience with technology acquisition
- Experience with technology renewals
- Experience with Finance
- Experience with Revenue team data
- Experience with driving insights
- Experience with hitting targets
- Experience with sales activities
- Experience with communications
- Experience with ICP
- Experience with in-house legal teams
- Experience with business challenges
- Experience with pain points
- Experience with goals
- Experience with leading revenue operations
- Experience with strategic projects
- Experience with connecting GTM departments
- Experience with automation
- Experience with AI
- Experience with streamlining processes
- Experience with systems
- Experience with writing
- Experience with oratory
- Experience with operational improvement
- Experience with measurable business outcomes
- Experience with product managers
- Experience with product marketing
- Experience with sellers
- Experience with new features
- Experience with customer impact
- Experience with following through on commitments
- Experience with outstanding results
- Experience with technology acquisition
- Experience with technology renewals
- Experience with Finance
- Experience with Revenue team data
- Experience with driving insights
- Experience with hitting targets
- Experience with sales activities
- Experience with communications
- Experience with ICP
- Experience with in-house legal teams
- Experience with business challenges
- Experience with pain points
- Experience with goals
- Experience with leading revenue operations
- Experience with strategic projects
- Experience with connecting GTM departments
- Experience with automation
- Experience with AI
- Experience with streamlining processes
- Experience with systems
- Experience with writing
- Experience with oratory
- Experience with operational improvement
- Experience with measurable business outcomes
- Experience with product managers
- Experience with product marketing
- Experience with sellers
- Experience with new features
- Experience with customer impact
- Experience with following through on commitments
- Experience with outstanding results
- Experience with technology acquisition
- Experience with technology renewals
- Experience with Finance
- Experience with Revenue team data
- Experience with driving insights
- Experience with hitting targets
- Experience with sales activities
- Experience with communications
- Experience with ICP
- Experience with in-house legal teams
- Experience with business challenges
- Experience with pain points
- Experience with goals
- Experience with leading revenue operations
- Experience with strategic projects
- Experience with connecting GTM departments
- Experience with automation
- Experience with AI
- Experience with streamlining processes
- Experience with systems
- Experience with writing
- Experience with oratory
- Experience with operational improvement
- Experience with measurable business outcomes
- Experience with product managers
- Experience with product marketing
- Experience with sellers
- Experience with new features
- Experience with customer impact
- Experience with following through on commitments
- Experience with outstanding results
- Experience with technology acquisition
- Experience with technology renewals
- Experience with Finance
- Experience with Revenue team data
- Experience with driving insights
- Experience with hitting targets
- Experience with sales activities
- Experience with communications
- Experience with ICP
- Experience with in-house legal teams
- Experience with business challenges
- Experience with pain points
- Experience with goals
- Experience with leading revenue operations
- Experience with strategic projects
- Experience with connecting GTM departments
- Experience with automation
- Experience with AI
- Experience with streamlining processes
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