Revenue Cycle Operations Manager

Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections. Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence. Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types. Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps. Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered. Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations. Support state expansion by operationalizing billing for new Medicaid programs and payer launches. Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy. Manage a team of 2-3 billing specialists.