Revenue Assurance Agent II
On-siteMemphis, Tennessee, United States
Job Summary
Manage delinquent accounts by reviewing reports, contacting members via telephone or letter to determine reasons for balance, and securing satisfactory repayment resolutions. Utilize appropriate collection methods, including skip tracing and credit bureau checks, to maintain accurate data for repossession logs and charge-off lists. Prepare reports on account status and collection activities, ensure payments are properly credited, and initiate repossession proceedings for accounts past due. Document all actions, maintain confidentiality, and keep management informed of progress and significant problems while adhering to company policies and legal compliance.
Required Qualifications
- High school graduate or equivalent
- Knowledge of collection procedures and related laws and regulations
- Understanding of Company policies
- Familiar with default and enforcement clauses
- Basic understanding of the U.S. Bankruptcy Code & Small Claims Court system
- 2 years prior collections experience
- Accuracy and thoroughness in work
- Ability to multi-task
- Excellent verbal and written skills
- Ability to prioritize in a fast paced, high-volume environment with minimal supervision
- Basic PC skills to operate computer applications and other basic business equipment
- Successful candidates must pass pre-employment credit checks, background checks, and drug screens
- We maintain a drug-free workplace and perform pre-employment substance abuse testing
Desired Qualifications
- some college preferred
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